TPG offers a diverse range of communication services to residential users, small and medium enterprises (SMEs), government, large corporate enterprises and wholesale customers. TPG offers nationwide ADSL2+, NBN, Fibre Optic and Ethernet broadband access, telephony services, Internet Protocol Television (IPTV), SIM Only Mobile plans and various business networking solutions.
If user reviews are to be believed TPG's international call centre can often be unhelpful in matters of technical support. This isn't much of an issue to the average user who never encounters any problems, but to the few who do it can be frustrating.
However, installation and setup reviews are quite strong, with many customers reporting their TPG internet connections as up and running well within the given timeframe.
TPG has taken the opposite approach to that of Telstra and iiNet in that they offer as much internet per dollar as they can, supplying generous data allowances at competitive prices. As such the cost of their broadband plans may significantly outweigh any problems you might face when you consider TPG internet offers an unlimited download cap for the same price as a 200GB cap from their competitors.
If you find yourself hitting your cap every month but are intimidated by a lot of the pricing offered by other ISP's then it might be a good idea to compare broadband deals online and see if any of TPG's ADSL plans catch your eye. It's also a good idea to keep an eye out online for their bundle plans, which will definitely make you look twice when you see the price. Just be wary of varying speeds. TPG may be fast during peak times, but their advertised speeds drop from 20Mbps to 4Mbps during off-peak hours.
TPG broadband offers some of the cheapest broadband on the market. While they have reportedly had some issues with tech support and customer service they're definitely a great choice for heavy internet users on a tight budget.
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